How payouts work

1. The buyer pays at checkout. The money is held; the seller is not paid yet.
2. Shipped: the seller ships with tracking and marks it delivered. The buyer has 48 hours after delivery to report anything not as described. Then the payout releases, or sooner if the buyer confirms.
3. Local pickup and in-person delivery: the buyer taps "Got it" at the handoff and the payout releases.
4. Our fee is 5% of the guitar price plus card processing, kept from the payout.
5. A problem report stops the payout. Our team looks at the photos, tracking and messages, then refunds the buyer or pays the seller.
6. Not shipped in 5 days, or not handed over in 14 days: the order is canceled and refunded.